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Johnny Rockets
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5 Reviews on “Johnny Rockets”
One of the worst dining experiences I’ve had. The lines were enormous and I spent over one hour waiting in 90 degree weather. The food portions were ridiculously small (you could literally count the number of fries on the plate) and we ended up spending over $75 in mediocre fast food. (The crew “leader,” Ashley, was rude and severely lacking in any customer service skills and invited me to take up my complaints with the corporate office. I did but they never returned my call). Eat before you get to Splish Splash.
Burger is good. Chicken tender is good. Fries is good. My experience is particularly bad because of two other reasons:
1) I waited for 1 hour in a seemingly short line. The reason is that a few guys before me were buying food for their family like 20 people. They occupied two windows for probably 30 mins.
2) My wife’s salad, some leaves are bad.
As a “formal” dining store in this water park on a very popular weekend (Saturday in mid-July), Johnny rockets should have some temporary ways to increase their sale efficiency. For example, having extra staff walking around to take orders. This is what I saw at Chick-fil-A or Disney. Because I do not see burgers as a bottle neck because I can see through the window that the burgers are just sitting their for cashier to pick up.
It is not good to keep customers here for 1.5 hrs, who actually want to play at water park.
My experience at johnny rockets was positive. I could tell that the cashiers were trying their hardest even with the long lines and the uncomfortable temperature. The food there was decent and is what i expected from a water park. The cashiers were very helpful and worked hard to accommodate my large order for 11 people.
Don’t be fooled. Boardwalk area has shorter lines and the same food. This is only in name alone. You have the same college kids making the same food at each location in the park. Good service but don’t expect the johnny rocket experience.
All the fries, burgers, tenders are pre-made and stale by the time they serve them. The only thing made to order were the shakes. 8 employees standing around doing nothing in the back while 3 cashiers work the lines. The kid that helped me was okay but they need an adult manager to run the place.