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Dunkin
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Opening Hours
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5 Reviews on “Dunkin”
I am a regular at this location multiple times of day, simply because of the service and the quality of my iced coffee. I am not sure what has happened with the old management but the new management, and employee’s led by this management, has drastically changed. My iced coffee has been incorrect for a week straight and when I turn back around for it to be fixed, the atmosphere is negative. I am unsure of what has happened to the culture of this location but it makes me sad. I hope to see changes soon because this was actually the only really good location in Shelby County. Sighs.
Update– so gave them another try, after staying away for a couple months. I got an iced cold brew, which I often get at multiple Dunkin locations, and it tasted so strong and disgusting I actually went back in and asked for quite a bit extra cream to put in it and I couldn’t even dilute that strong horrible taste, with a lot of extra cream, AND we got two bagels the plain one had something so bad with the flavor that after a couple bites my child wouldn’t even continue eating it and then the one I got they gave me the wrong flavor and it ended up being a really gross combo because they gave me a blueberry Bagel to go with veggie cream cheese🥵 when I had asked for a sesame seed bagel, but at this point we had already pulled away. I’m totally done with this location and I’m predicting it won’t even last here in Helena, it’s such a wreck. I grew up going to Dunkins up in New England and I lived in Atlanta for a long time and there are a lot of Dunkins over there that I went to all the time, I have just never seen a Dunkin so poor as this one!!
If y’all are looking for a good Dunkin there is a good consistent one out in Alabaster on 31 by Industrial Drive, it’s only about 3 miles away from this location. The one over on 119 in Pelham is very consistent and good also.
About a third of the time their bagel has essentially no or very little cream cheese on it, has happened to us repeatedly. It’s upsetting because my young son loves getting this item and now I have to sit at the window and open up the package and make sure there’s some cream cheese and half the time ask them if we can actually have a fair amount of cream cheese so that we can eat the entire bagel. It’s just unnecessary. Train your staff in consistency. I wish y’all would bring in a district manager from Massachusetts, where they know how to run a real Dunkin’ Donuts and show you all what to do with the food items. Half the time now when we drive by and my son asks for a bagel I just tell him that the store is closed so I don’t even have to deal with it. What a bummer, I was so glad to hear that Helena was getting a Dunkin’ Donuts.
Not my favorite location. I placed an order today for a coffee and a donut via mobile order, which I assume would make things easy. My coffee order was accurate (as far as I could tell) but I was handed my coffee and told to have a nice day…I said, I also had a donut. And they asked what kind. When I told them, I was told that particular type was unavailable and “that’s why.” I told them I already paid for one so I’d take another then I pretty much had to blindly guess on available for my replacement donut. Luckily I chose one they still had 😅 The whole experience felt rushed and I saw there was not a huge line when I left so I’m not really sure what the issue was. I’d return if I had to but I much prefer the Alabaster one for consistency and friendliness.
Been going here since it first opened in Helena. From the start it was great but now its horrible. Only good thing from this place is the easy location. The drinks are bad and the pastries are not even as good as the other stores. Need new Management and training. I prefer Alabaster and other locations to this one!
This place has went down hill so bad lately. My coffee always taste horrible, it’s almost like black iced coffee. They are always out of any donuts seems like. I’ve tried to give it more than couple chances as everyone/place has “off” days, but that’s not the case here.
I will be taking my business elsewhere.