Reviews
Contact and Address
| Address | |
| City | |
| State | |
| Postal Code | |
| Country | |
| Phone | |
| Website |
Opening Hours
| Monday | |
| Tuesday | |
| Wednesday | |
| Thursday | |
| Friday | |
| Saturday | |
| Sunday |
Map and Directions
Photos
Dunkin
Contact and Address
| Address | |
| City | |
| State | |
| Postal Code | |
| Country | |
| Phone | |
| Website |
Opening Hours
| Monday | |
| Tuesday | |
| Wednesday | |
| Thursday | |
| Friday | |
| Saturday | |
| Sunday |
Map and Directions
Photos
5 Reviews on “Dunkin”
My sandwich had a english muffin that was cold and not toasted. Then the Peppermint Mocha Latte for my wife was a Peppermint Mocha Coffee. Which both are disappointing because we live so close and didn’t have breakfast after helping our family leave the hospital today. 😢
Overwhelmed staff did not perform well. I left after standing in front of the line for about 10 mins without being served. I went to McDonald’s next-door and was in and out in under 5 minutes.
TL;DR – Piss poor customer service if you get any at all, rude and unfriendly staff, mobile orders that are never ready when I walk in to pick them up, and staff with less than stellar personal hygiene.
I used to work in food and also in retail. I get having bad days and I understand getting behind due to staff shortages or what have you. But there shouldn’t really be any excuse for consistent poor customer service. When it becomes a trend, there’s a bigger problem and it’s usually employees that don’t care about the job they’re doing. The employees at this location just don’t care about their job. I’ve never been able to order through the mobile app and actually have my order ready when I walk in to pick it up. Most recently today, I ordered I ten minutes before I arrived because last time maybe didn’t give them enough time. But to be fair, all I ordered was a muffin, which is all I ordered today too. I walk in and surprise surprise, no order was waiting for me on the to-go shelf. I stand around for five more minutes watching the two employees handle drive-thru orders, getting more annoyed every second as I watch cars leave the drive-thru window one after the other. They definitely saw me because I made eye contact with one of them but it is very typical of all Dunkins that you’re basically invisible if you walk in to the counter. Drive-thru orders clearly take precedence, which is really unfair and annoying considering it’s usually eight cars long. That’s why I choose to do a mobile order. Anyway, it took me leaning over the counter and peering into the back to see if anyone else was around to help me for one of them to finally say to me “I’ll be with you in a minute” No less than a minute later she asks what I need. I said I placed a mobile order for pick up but there’s nothing here. She says “Morgan?” from the drive-thru window. Then she shouts at me again “Morgan?!” I realize she’s talking to me and this is her way of asking of my name is Morgan for the mobile order. I say “No, Matt” She immediately barks back “I don’t have a Matt!” I say “Well it went through on the app so..” She then comes over and starts looking through the mobile order tickets printed out by the register and wouldn’t you know it, apparently she DOES have a Matt. It usually helps if you look at your orders before saying you don’t have an order waiting. She said nothing else. She just turned around, put my muffin in a bag and all but threw the bag at me.
This location SUCKS. Everyone here hates their job, you aren’t acknowledged if you walk in, mobile orders are NEVER ready, and for some reason the store is littered in rubber ducks all over the counters, machines, and even the hanging signs that say “Pick up here” which I’m sure corporate has no idea about and wouldn’t approve of.
Go anywhere else but here.
I placed a mobile order for a coffee and refresher and it was ready when I went to pick it up. Staff is super friendly and greeted me as I walked in. Employees are proficient even when short staffed. They definitely gained a customer
Honestly the worst location, staff is extremely rude for no reason, wrong coffees given, when told the right order they still got it wrong. Will never go here again. Save your money