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Café Capriccio
Contact and Address
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| Website |
Opening Hours
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Map and Directions
Photos
5 Reviews on “Café Capriccio”
Now this place is something very special. Vegan/vegetarian options, upscale atmosphere, down to earth and friendly staff. Food is absolutely amazing. A diamond in the rough. If you didn’t know it was there you would drive right past and you would be missing out! Love it more every time I go and I will be going again hopefully soon. Suggest the pasta which is homemade and delicious, mushroom meatballs, chicken franchise, pizza, and bruschetta! Nothing better than sitting down to fresh baked bread with a dish of parmigiana to sprinkle and some olive oil to start. I miss it already💖
Everything was fantastic with the exception of being put in a back room alone. I was dining by myself and was seated in a back room where another single diner was just finishing his meal. It was later in the evening & other tables were available in the main dining areas. There was no atmosphere to review.
House mixed green salad was nice. Also had their raviolis. Yum. Regretted not getting the fish of the day. It looked awesome.
Update : This is a response to the manager who reacted to my review which I presume all can read below.
Never in my life have I received a call from a restaurant questioning a tip. You may not realize how customers react to such a call, but the tone of the call is critical. You sounded a bit angry, demanding and intimidating that the tip was not at least 18%. The tip was 16% which was adequate considering the service provided.
I wrote this review in the hope all would learn how cutomers react to the policy of calling within minutes of departure to ask why the tip was in your opinion, inadequate. If a customer leaves 15%, perhaps they feel it is adequate? Why question it?
I understand your explanation for calling so quickly but I disagree with the need to so quickly engage a customer. Do you think you build a business by making customers feel intimidated by their tip level? Do you think any one of the customers you call in such a manner will return?
You need to realize that your tone was abrasive and insulting. I stongly suggest to you and the owners that you never call any customer regarding the tip level. Wait at least a day and try to sincerely ask about their experience without bringing up the tip. Maybe they will return after such a call because of demonstrated sincerety, ie, what could we have done better.
A final note about customer relations. It takes years to gain a customer but seconds to lose one. Stop the quick calls, change the tone and make customers feel you care about them and the experience you provide.
A night of firsts. First time at this restaurant and first time getting a call from a manager wanting an explanation for a 16% tip that generated what felt like an angry inquiry as to why?
The call came within minutes of returning to the car creating an akward experience for all in the vehicle. Ironicly, it was the first time any staff asked us if everything was ok or did we need anything?
Instead of writing about the food, we dwell on the attitude of a manager who was hardly serious in seeking to know what might have caused what she felt was a subpar tip.
To say the phone call was intimidating is an understatement. My advice would have been to wait a day to reach out instead of a speed dial leading one to conclude the manager was ticked with the tip.
The usual courtesies of have a good night or please come again were also absent.
Yes, the food was good although other local Italian eateries have provided a better experience. Adding to the difficulty of the evening was a loud foresome next to us that prevented us from hearing the server’s daily specials. They did try to reseat us but we were told it was too busy and we couldn’t expect the server to tell folks to quiet down.
You’ll notice I have never submitted a negative review, prefering to say nothing when things were not enjoyable. Everyone can have a bad day and public reviews can be harmful if done with animosity.
So instead, this criticism is offered in the hope people will learn from the experience. Anger from a manager is hard to diquise and should be tempered by a thoughtful followup that generates a tone of sincerity.
Recommended by friend and just amazing food and atmosphere. I had the barbecued sausage, mixed greens salad and spinach ravioli. All phenomenal!!