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5 Reviews on “Tropical Grille”
The only way to get complete orders is to order each meal separately. When you order multiple meals in one order, something always is missing. It’s hard to check in the car when they put so many items into 2 small bags.
I ordered 3 full meals but there were only 2 order of fries when I arrived home. During pick up, I even asked the lady if everything were in the 2 bags and she said yes. This is not the first time.
I’ve been coming to this Wendy’s for over 25 years. Never had an issue. The food is decent tastes similar to any other Wendy’s. Evry so often you’ll get a slightly incorrect order or a burger that’s not as good, but that’s life.
This Wendy’s always has issues with there orders. Last night I oder a pretzel baconator combo.and 2 Jr bacons cheese burger ..and they gave me a hamburger with double meat instead of a pretzel baconator ..they sent me 1 lil hamburgers with the bacon and the other Jr bacon with out the meat patty and the bacon it was literally only lettuce tomatoes and a pickle .they gave me old stale cold frys and 3/4 of soda it was a quoter missing..they never give straws and they use the excuse that u have to ask for it…I feel like they should ask would you guys like a straw .how am I suppose to drive and drink with a cup that has to be with out a lid because they never give straws the craze thing is that out of the 10 times I’ve gotten for here .7 out of those times they gaven me the wrong oder and always with out a straw .who ever was working the drive tru may 7 2024 at 11 p.m sent me the wrong food and ruined my whole dinner because now I’m upset they gave me the wrong food not only that one of the burgers didn’t have the meat patty im pretty sure in was done intentionally and its not fair. They has to be some sort of punishment to who ever was working that shift .and also the manager is some Spanish lady and she’s extremely rude .she always has an attitude she’s already an older lady and you can tell she hates her job because she’s always mad .her energy is very bad and you can’t even complain because she always gives an attitude
Don’t go unless you order online or have a car. Went to order Inside and waited 10+ mins for someone take an order and nothing. All they care about is online orders and drive thru. Also, drive thru customers coming in saying they are missing stuff. Pretty shocking. I asked is anyone even taking orders at the register and they say sorry we are busy with orders. I walked out after waiting and seeing the person ahead of me was never going to get their order . Dedicate at least a person to in store or just go ahead and lock your doors. I got in the car and went thru drive though and got service right away and guess what, I got home and missing parts of my order. Honestly shocking.
The food was somewhat alright for Wendy’s, the service was awful, the server put my wraps upside down and guess… He forgot to wrap the paper tightly around so my wraps became a brown bag salad. The only exception to the service was the cashier she was really nice
The atmosphere is a dating parlor there were a bunch of teenage couples. Kissing and caressing awful for a family stop