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5 Reviews on “La Luna Cafe”
This place was just what we were looking for! We had the Spanish Omelette and pancakes. The omelette came with potatoes and toast! I wish we would have came here sooner! The prices are very good as well, the customer service was on point! Please give this place a try, we did because it was close to our Airbnb, and we love it. Coffee was great too!
Came across this gem of a place in my recent visit to NYC. Loved the California omelette and protein-powered smoothie. Simple yet delicious and healthy.
Dead Ants in the food. The register lady swore they weren’t ants and did not offer us a refund or even a new sandwich. It’s a shame, because I was looking forward to going back. But with that kind of customer service, I wanted to warn everyone in the restaurant to check their food.
If you see on my account, I have left no reviews for any restaurants so for me to go out of my way to publicly write this is enough in itself. I was excited to try this place since I live close by and I love to visit and support local small businesses in Astoria… I ordered a classic breakfast wrap and added peppers. My bf and I dined in but had outdoor seating. I ate the first half of my wrap and it was delicious, but when I took my first bite into the second half, there was a black hair in it. I showed my boyfriend before going inside to say something because I wanted to make sure that it was indeed a hair. So I went inside to the cashier who is a young girl and told her. Then a woman who works there (possibly a manager) came up too to look at it. Then without washing her hands, the cashier (who you know is handling money, touching the register etc) went into my food and pulled the hair out (touching the avocado in my wrap) and THEN said the hair was NOT hair lol so I sat there like okay… so then what is that? They claimed to me that hair is thicker (which no it definitely was a hair im sorry lol) and they said that whatever it is I got it from outside.. there was no offer to make a new half (which I wouldve been content with i wasnt even looking for a refund) no apology no nothing. The staff there are NOT wearing hair nets. The cashier who put her fingers in my food did NOT wash her hands and they didnt offer any other alternative and instead let me just go back to my table to eat the other half that they just put their fingers into.. This was today. I am disappointed and not trying to be a Karen but like.. I was definitely gaslit and I did not eat the rest of my food because their customer service truly turned me off. That was the first and last time I will eat there after that experience.
The prices are great but their staff did not handle this well. This is the first time I have ever experienced this anywhere so I will not be coming back. IF YOU COME HERE CHECK YOUR FOOD TO MAKE SURE THERE ARE NO HAIRS OR ANY OTHER SURPRISES BECAUSE THEY WILL CLAIM YOU GOT IT FROM OUTSIDE.
My girlfriend had hair in her wrap. She took it to the register, they proceeded to put their hands in it (with no gloves) all to say it wasn’t a hair (it clearly was a black hair, my girlfriend is blonde) and offered us nothing. CHECK YOUR FOOD